Highland Bali Villas Resort and Spa
Виберіть оптимальний готель у місті Pantabangan на потрібні вам дати за ціною або іншими критеріями
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Швидкі факти
Реєстрація заїзду з | 15:00 |
|---|---|
Від’їзд до | 12:00 |
Діти | У цьому готелі дітям раді |
Зручності
Докладніше про Highland Bali Villas Resort and Spa
Highland Bali Villas Resort and Spa
На Highland Bali Villas Resort and Spa , винятковий сервіс і першокласні зручності створюють незабутні враження для гостей. У помешканнях надається безкоштовний доступ до Інтернету, щоб ви залишалися на зв’язку під час свого візиту. Якщо ви приїдете на автомобілі, ви будете вдячні за безкоштовну автостоянку на території готелю. У приміщенні підтримується зона, вільна від тютюнового диму, що забезпечує атмосферу, придатну для дихання. Щодня вставайте, щоб отримати чудовий безкоштовний ранковий обід у Highland Bali Villas Resort and Spa. Як щодо того, щоб починати кожен день вашої відпустки чашкою смачної кави? Насолоджуючись підбадьорливим смаком свіжозвареної чудової кави, ви зможете в готелі. Якщо ви не хочете виходити на вечерю, привабливі кулінарні вибори в готелі завжди доступні для вашого задоволення. Під час вашого перебування в готелі низка захоплюючих заходів та зручностей гарантує чудові враження. Обходьте офіційне вбрання та вибирайте невимушений змішаний напій або пиво в лаунжі на березі моря. Усуньте ці святкові калорії, зупинившись біля помешкання та скориставшись їх добре обладнаними зручностями для тренувань.
Оцінки та відгуки
Відгуки мандрівників
Коментар: 24 січ. 2025 р.
Перебування: січ 2025
Awesome Vacation
Food is ok rooms are clean and comfy!my son loved the place and specially the jacuzzi!❤️️️
Коментар: 28 січ. 2025 р.
Перебування: лют 2024
A Beautiful Escape with Much room for Improvement
Check-In Experience
Check-in was smooth and efficient. Since we had made our reservations online while still in the U.S., everything was confirmed via email, and all we had to do upon arrival was present our details. The young lady at the reception was lovely—cheerful, professional, and thorough. She explained all the inclusions of our stay, provided our breakfast stubs, and even scheduled our spa and activities. A truly impressive front desk experience!
The Resort & Amenities
The resort itself is undeniably beautiful—an exquisite Balinese-inspired retreat surrounded by lush forests. It’s the perfect spot for rest and relaxation, with stunning architecture and well-manicured landscapes. Accommodations range from standard rooms to high-end suites, so budgeting accordingly is essential, as even the junior suites can be pricey (plus the added cost of food and beverages, though breakfast is included).
One of Highland Bali’s best features is its breathtaking view of Pantabangan Lake, providing a serene and picturesque backdrop. The reception area is beautifully adorned with Balinese décor, while cobblestone pathways lead guests through the resort. A bellhop escorted us to our suite via golf cart, enhancing the warm and welcoming atmosphere.
The resort offers two swimming pools—one conveniently close to our suite and an infinity pool near Soraya Restaurant (the only on-site dining option, which I’ve reviewed separately). Other amenities include a gym and a spacious banquet hall for special events.
The Suite
We stayed in a Super Executive Suite, which provided a spacious and comfortable living space for our three-day, two-night stay. High ceilings, a cozy living area, a work desk, a well-stocked mini-bar, and a king-sized bed made for a luxurious experience. The bathroom featured a modern tub, and the private balcony overlooking the lake and forest was the perfect spot for morning coffee while soaking in nature’s beauty.
The Downsides
Unfortunately, our experience wasn’t without its frustrations:
Housekeeping Mishap
On our second day, we requested room cleaning while we were out ATV riding and kayaking. However, upon returning, we found that our request had been completely ignored. We had specifically mentioned this at check-in, so it was disappointing to come back to an untouched room.
Privacy Concerns & Employee Conduct
To make matters worse, a group of resort employees (identifiable by their uniforms) were gathered right outside our suite, visibly excited and taking photos. It turns out a well-known senator and his family were staying next door, and the staff appeared more interested in their celebrity sighting than maintaining professionalism. While we understand their enthusiasm, their behavior disrupted the peace and privacy we had paid for. A luxury resort should ensure that staff maintain discretion and respect guest boundaries.
Service Shortcomings & Maintenance Issues
On our last day, our air conditioning unit malfunctioned, leaking water onto the floor and even the flat-screen TV. We reported it, and while maintenance arrived promptly, the situation dragged on, consuming much of our final morning. We were unable to shower or finish packing comfortably.
When we requested a late checkout to compensate for the inconvenience, the front desk agent was hesitant and initially only granted a 30-minute extension—completely inadequate given the circumstances. After some pushback, we were begrudgingly given an extra hour. Compared to the seamless service at true high-end resorts like the Ritz-Carlton or Four Seasons, where late checkouts are granted without issue in such situations, this felt like poor customer service.
Final Thoughts
Highland Bali has immense potential—it boasts a fantastic location, stunning design, and a tranquil atmosphere. However, for a resort marketing itself as "high-end," there are critical areas that need improvement:
✅ Strengths:
Gorgeous scenery and well-designed architecture
Spacious and well-appointed suites
Beautiful pool areas and serene ambiance
Friendly and efficient front desk staff
❌ Areas for Improvement:
Housekeeping and service consistency
Staff training on guest privacy and professionalism
Higher-quality food options beyond breakfast
Better handling of maintenance issues and guest inconveniences
With some much-needed refinements in service, operations, and food quality, Highland Bali could truly live up to its luxury branding. But as it stands, it risks being just another pretty resort with subpar service hiding behind a stunning facade.
Chances of returning is TBD but definitely something I'd skip recommending friends who are used to TRUE Luxury Experience.
Stay Date: June 2023
3D/2N - Ratna Villa Super Executive Suite
Коментар: 31 груд. 2024 р.
Перебування: гру 2024
Best
Staff are attentive and accommodating.
Foods are great
Hot choc. Spanish bread. Cookies
Place is very beautiful. Room is very good. Location is peaceful
Коментар: 31 груд. 2024 р.
Перебування: гру 2024
Family New Year Celebration
Коментар: 31 груд. 2024 р.
Перебування: гру 2024
The best resort ever
The free hot chocolate and cookies is also very yummy.
Відмінне розташування
Zone 1, , West Poblacion, Pantabangan, 3124, Філіппіни|1,62 км від View deck One
Варіанти дозвілля (10)в межах 2,05 км
Прибуття та виїзд
Реєстрація заїзду з:
15:00
Від’їзд до:
12:00
Важлива інформація
У цьому готелі дітям раді
In compliance with Philippine Executive Order 26 passed by the national government, smoking is now strictly prohibited within all public and enclosed spaces. This includes restaurants, function spaces, and guest rooms on all floors.