Mercure HAN Sur Lesse
Найдите лучший отель в г. Рошфор по цене, предпочтениям и датам
Сравните предложения от Mercure HAN Sur Lesse, публикуемые на сотнях сайтов, на одной странице
Найдите выгодные предложения с опцией бесплатной отмены или лучшим рейтингом
Сравнить номера и цены
Главные факты
Время заезда: с | 15:00 |
|---|---|
Выезд до | 11:00 |
Завтрак | Завтрак по заказу |
Животные | Домашние животные допускаются с дополнительным сбором |
Дети | Отель принимает семьи с детьми |
Удобства и услуги
Подробнее об отеле Mercure HAN Sur Lesse
Mercure HAN Sur Lesse
Mercure Han-sur-Lesse — это отель в городе Ан-сюр-Лес, в 38 км от такой достопримечательности, как Железнодорожный вокзал Барво. Среди удобств — сад, общий лаундж, терраса и частная парковка.
Рейтинги и отзывы
Отзывы путешественников
Комментарий: 3 дек. 2024 г.
Проживание: дек. 2024 г.
I recommend
The only downside, that we only had one bath towel for two. And not enough sugar for coffee. But the rest nickel. Room 106 (30Nov-01 Dec) Nice staff. At the bar the coffee too light. Super expensive breakfast
Ответ отеля
Комментарий: 5 декабря
Merci pour votre commentaire.
Nous sommes heureux que vous ayez trouvé la chambre bien décorée et que l'expérience globale ait répondu à vos attentes.
Cependant, nous nous excusons pour le manque de serviettes et de sucre dans la chambre, un rappel a été envoyé.
En outre, nous avons pris note de vos commentaires sur le bar et le petit-déjeuner. Si vous le réservez avec la chambre, vous bénéficierez d'un meilleur prix.
Enfin, nous sommes heureux que vous ayez apprécié l'amabilité de notre équipe.
Nous espérons vous revoir bientôt pour un séjour plus réussi.
Cordialement,
Team Mercure Han Sur Lesse
Комментарий: 23 февр. 2025 г.
Проживание: февр. 2025 г.
Комментарий: 28 янв. 2025 г.
Uninterested and Unfriendly Staff Ruined Our Day
I had read another review here about the disinterested staff. When we arrived there were 3 staff sitting behind a makeshift desk with a laptop each. A per other review they just said No to everything. No you are too early and No your kids cannot use the pool without a room key and no we can't give you the room key. Not really an issue but I understood the other review.
There was a young barman that first night did anything he could think of, including dealing with discarded lemon peels, before he'd ask me what I wanted. He was working with a nicer fellow the following night but still refused to serve me.
You'd know none of this except for the fact that on that second evening we decided to take a taxi direct to Marloie (direct train to Liege) instead of the local bus/local train from Han that is infrequent and slow.
The hotel website says they can arrange transfers but when I emailed last October a reply from Gregory that they could arrange but that it is not cheap because taxis have to come from Marche. We decided to take the train from Marloie to Jemelle and the the bus to Han -- it was fine but I don't recommend it as there is a 45 minute wait at Jemelle).
A nice enough young man at 'reception' told me he could organise a taxi. He also said it would be double because it had to come from Marche. After a discussion we asked him to book it for 9:00 a.m. (train from Marloie was 9:40)-- he said he would. When I waited as he looked at his screen he repeated that he would and not wanting to be rude I accepted that.
9:00 a.m. the following morning and no taxi arrives. None ordered, must have been a misunderstanding. Missed train back to Liege of course and because it was holiday next one wa not for 2 hours.
Taxi was a very reasonable €45 including tip, on the meter that was not started until we set off from Han.
As an aside I'd not recommend staying 2 nights in Han as we did -- the caves took only about 75 minutes and the wildlife park by 'train' about the same so easily see everything in Han in a morning or afternoon.
Ответ отеля
Комментарий: 12 февраля
Thanks for your review.
We are pleased that you found the rooms at Mercure Han Sur Lesse to your liking, providing a good base for your stay.
However, we are sorry to hear that some aspects of your visit did not meet your expectations. Regarding the breakfast price, we strive to offer a price that reflects the quality and variety of our buffet, which includes a selection of fresh fruit, pastries and hot dishes. We understand that interactions with our team are a crucial part of the guest experience, and it seems we didn't measure up this time. We will act on your feedback to ensure our usual high standards are met in the future. In addition, we regret any confusion regarding pool access and apologize for the inconvenience caused by the misunderstanding regarding cab booking. We strive to provide clear and accurate information to avoid such situations and appreciate your feedback.
We hope that we may be able to welcome you back in the future.
Kind regards,
Team Mercure Han Sur Lesse
SG
Комментарий: 24 янв. 2025 г.
Проживание: дек. 2024 г.
Unprofessional staff and poor housekeeping
We thought it was us as well and we apologized, although we felt the receptionist shouldn’t reveal our information to any guest. Even if the kids are running about, it should not cause any problem to any of the neighboring guest, so this is clearly a hotel infrastructure issue.
However about half hour later, the same neighbor threw a fist on the wall to intimidate us. At that point of time, none of us were making any noise. My kids were standing still as they were speaking to us and our volume was exceptionally low. We felt unsafe, not knowing if they will come knocking again and not knowing if we should even open the door if they knocked.
So an hour later, at midnight, after everyone’s asleep, my husband went down to confront the receptionist and he denied he did anything wrong given that he exposed which rooms have kids. We jotted down his name. Another hour later at 1 am, I went downstairs because our room ran out of hand soap and tissues. There wasn't any hairdryer as well. No one was there and I waited 10 mins to finally see someone approaching. I don't think this is acceptable as l have never been to a hotel where there wasn't anyone at the reception at any given time. Slippers and bathrobes were also missing in our executive room. These, they said they ran out of it.
After our holiday, I wrote an email to the hotel manager, Adrien Houze. After 1.5 weeks, I still have not received any reply from him. I couldn't find any email that I can ask on mercure website, so I'm here writing a review on this. Quite disappointing for our annual trip. I would say if possible, probably just avoid the hotel if you can. Most staff aren’t professional, from receptionist to housekeeping where there’s only 3 tissues in the box and 5 pumps of hand soap left.
Quite understandably, if I send an email to the hotel manager, I would expect some reply, so I probably can understand why the hotel turned out this way.
Комментарий: 29 дек. 2024 г.
Проживание: нояб. 2024 г.
Hotel is fine, staff and management are really horrible
Отличное расположение
Rue Joseph Lamotte 18, Рошфор, 5580, Бельгия|0,10 км от: Ан-сюр-Лес
Идеи, чем заняться: 10в радиусе 0,60 км
Транспортв радиусе 6,92 км
Заезд и выезд
Время заезда
15:00
Время выезда
11:00
Полезные сведения
Отель принимает семьи с детьми
3 лет и младше
Дети могут использовать дополнительные кровати бесплатно.
Домашние животные допускаются с дополнительным сбором
Завтрак по заказу
Цена завтрака
1 128 грн. (≈EUR 25) на человека
Варианты завтрака
Континентальный завтрак
Меню завтрака
Шведский стол
Пожалуйста, заранее сообщите Mercure Han-sur-Lesse предполагаемое время прибытия. Вы можете использовать поле «Особые пожелания» при бронировании или связаться с объектом размещения напрямую — контактные данные указаны в вашем подтверждении бронирования. При регистрации заезда необходимо предъявить действительное удостоверение личности с фотографией и банковскую карту. Обратите внимание, что выполнение особых пожеланий не гарантировано и может потребовать дополнительной оплаты. Гости младше 18 лет могут пройти регистрацию заезда только в сопровождении родителя или официального опекуна. При заезде необходимо оплатить страховой залог в размере EUR 100. Платеж производится банковской картой. Вы получите внесенную сумму во время регистрации отъезда. После проверки состояния объекта размещения залог будет полностью возвращен на вашу банковскую карту. Бассейн можно посещать с 7:00 до 12:00 и с 13:00 до 22:00 без предварительной записи. Чтобы забронировать столик в ресторане, перейдите на сайт Merlesse.be и проверьте наличие мест.
Cash